Paul Valentine GmbH
5042 Wilshire Blvd #42695
Los Angeles, CA 90036
Is something not quite right? Don’t worry, if you are not completely satisfied with your purchase, for any reason, we will offer you a full refund within 30 days of delivery. If you wish to return an item, please complete our revocation form and send the item(s) to our US warehouse.
Your watch must:
– Be returned within 30 days of delivery.
– Be unworn & returned in original condition.
– Have all tags, and plastic stickers attached.
– Include the original packaging.
Paul Valentine has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorised dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you consider your item to be faulty, please complete the form below. Our customer services team will then be in contact with you to discuss your warranty claim.